Privacy Policy
Last Updated: October 04, 2026
This website, is operated as Maison Rabbit (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store.
1. Information We Collect
We collect information you provide directly to us, information collected automatically via cookies and similar technologies, and information from third-party sources.
Personal Information You Provide
- Identity Data: First name, last name.
- Contact Data: Email address, phone number.
- Shipping & Billing Data: Street address, city, state/province, ZIP/postal code, country.
- Payment Information: We do not store or process your full payment card details directly. All payment transactions are encrypted and processed through certified third-party payment gateways.
Information Collected Automatically
- Usage & Analytics Data: We use analytics services (such as Umami and Google Analytics) to understand site navigation, referring URLs, browser types, interaction data, and pages visited.
- Security Data: Automated protections to safeguard our infrastructure, checkout forms, and user accounts from spam and malicious activity.
2. How We Use Your Information
- Order Fulfillment: Processing payments, managing inventory, fulfilling orders, providing shipment tracking, and handling customer support requests.
- Communication: Sending essential transactional updates regarding your orders. We use email marketing platforms (such as Klaviyo) to send newsletters, promotions, and store updates. You can unsubscribe at any time via the link in any marketing email.
- Store Optimization: Analyzing aggregated site interactions to enhance site performance, layout, and shopping experience.
3. Payment Processing & Fulfillment Service Providers
Payment Gateways: Checkout payment transactions are securely handled by payment processors including Stripe, PayPal, Apple Pay, or Google Pay. Your payment data is subject to the security standards and privacy policies of the respective processor.
Fulfillment & Couriers: Customer name, shipping address, telephone number, and customs declaration details are shared with shipping platforms and carrier networks—including Shippo, the United States Postal Service (USPS), and Canada Post—to process labels, facilitate customs clearance, and execute physical delivery.
4. Cookies, Tracking & Your Choices
Our site utilizes cookies, web beacons, and similar tracking technologies to ensure core storefront functionality, analyze traffic, and support advertising efforts.
- Cookie Preferences: When you visit our website, you are presented with a cookie consent banner that allows you to accept or reject non-essential cookies (such as Google Analytics). You can update your preferences at any time via the cookie settings on our site.
- Browser Controls & Opt-Out Signals: Most web browsers allow you to block or delete cookies through browser settings. We recognize legally required opt-out preference signals, such as the Global Privacy Control (GPC), where applicable by law.
5. Your Rights Under GDPR (EEA & UK Residents)
If you reside in the European Economic Area (EEA) or the United Kingdom, you have the following rights under applicable data protection laws:
- Right of Access: Request copies of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict or Object to Processing: Request that we limit or stop processing your data.
- Right to Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please reach out using the contact details below.
6. Your Rights Under CCPA/CPRA (California Residents)
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have specific privacy protections:
- Right to Know & Access: Request details regarding the categories and specific pieces of personal data collected, used, or disclosed.
- Right to Delete: Request deletion of your personal data, subject to legal recordkeeping exemptions.
- Right to Correct: Request correction of inaccurate personal data.
- Right to Opt-Out of Sale or Sharing: We do not sell personal data for monetary consideration. However, sharing data with third-party networks for cross-context behavioral advertising may be considered a "sale" or "share" under California law. You can opt out at any time using our cookie consent banner or by broadcasting a recognized Global Privacy Control (GPC) signal.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
7. Canadian Privacy Rights (PIPEDA & Provincial Regulations)
If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation:
Access & Accuracy: You have the right to request access to the personal data we hold about you and request corrections to outdated or incomplete information.
Consent Withdrawal: You may withdraw your consent for non-essential processing (such as marketing communications or tracking) at any time.
Inquiries & Privacy Requests: To submit an access or correction request, contact our privacy coordinator at [email protected].
8. Cross-Border Data Transfers (Canadian & International Shoppers)
Our servers and primary fulfillment operations are located in the United States.
If you access our store or place an order from Canada or other international locations, your personal information is transferred to, stored, and processed in the United States. Data stored in the US may be subject to lawful access by US courts, law enforcement, or regulatory authorities pursuant to federal and state laws.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we learn that personal data from a child has been collected without verifiable parental consent, we will take prompt steps to delete it.
10. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:
- Operating Entity: Maison Rabbit
- Email: [email protected]
- Contact Form: https://maisonrabbit.store/contact
- Mailing Address: 123 Stephen Hands Path, East Hampton, NY 11932, USA